| Frequently Asked Questions
When is check-in?
Courtesy check-in is available to owners. Key cards will be mailed to you 10 days prior to your arrival, provided your account is paid in full. You may go directly to your condominium, however, YOU MUST CALL OUR FRONT DESK (726-8501) to check-in. This activates your reservation for housekeeping services. Key cards are programmed to work after 4 pm the Friday your week starts and will expire the following Friday at 10 am. If the keycards are used outside these hours, they will not work. These cards provide you with additional security features and are only valid during your stay. The key to your unit will also access the amenity area. Check-in time is 4 pm the Friday your week starts. Check out time is 10 am the following Friday. Please respect your fellow owners and observe these times.
Where is check-in?
All guests need to check in at Allegiant Management LLC. We are located one block past the first traffic light on the left as you enter the town of Winter Park (right next to the 7-11). Our phone number is 970-722-1100 or toll free 800-551-9943.
How can I allow someone else to use my week?
If you would like to authorize someone else to use your week, you must provide written authorization. Please fax or mail this prior to arrival. If you would like a confirmation and keys sent directly to your guest, simply provide us with $20 payable to Allegiant Management, LLC, and their mailing address at least two weeks prior. If you have banked your week with an exchange company, you do not need to do anything. The exchange company will provide us with that information.
What housekeeping services will I receive during my stay?
You will receive one complete trash and towel exchange on Tuesday. Additional housekeeping services are available for a nominal fee.
Are rental services available to owners?
We do offer an Interval Rental Program for Twin Rivers. Download the form from www.twinrivers.org/ownersadvantage.The high seasons for rental are December through March, July, and August. Off-season weeks usually do not rent well. If you will be unable to vacation during your week, contact Allegiant Management, LLC for an Interval Rental Agreement or more information.
How do I transfer ownership?
In order to process an ownership change, you must provide Allegiant Management, LLC with a copy of the recorded deed transferring title. This deed must be recorded at the Grand County Courthouse, Clerk and Recorder, P.O. Box 120, Hot Sulphur Springs, CO 80451. There is a fee to do this. Call the Courthouse at 970-725-3347 for details. If you wish to show your unit to a potential buyer, please pre-arrange with Allegiant Management, LLC to do so on a Friday between 10 am and 4 pm so that no owners will be disturbed.
What is the configuration of beds?
All the 2 bedroom units will sleep a maximum of 6 people with 1 queen bed, 2 twin beds and a queen-sized sofa sleeper. Three bedroom units will sleep 8 with 1 room having a queen bed, 1 room having a double bed, 1 room with 2 twin beds and a sofa sleeper. Please do not exceed the maximum capacity.
Are playpens and highchairs available?
Travel playpens can be available in your unit for $40 ($25 if you pick it up at the Snowblaze Guest Services desk). Highchairs are free of charge (Only available for pick-up at the Guest Services desk). Prices listed are for your entire stay.
Do you allow pets?
No animals of any kind are allowed in the timeshare units. You will be charged a fine of $250. Pet boarding is available at Byers Peak Veterinary Clinic in Fraser. Their phone number is 970-726-8384.
When will I be billed for dues?
You will be billed three times a year for your association dues, January 1, May 1 and September 1. Payment is due 30 days from the billing date. Your maintenance fee account for all the weeks you own must be current before you can use your week or bank it with an exchange company. The mailing address for payments is Twin Rivers Interval Owners Association, P.O. Box 3123, Winter Park, CO 80482. MasterCard and Visa are accepted for payments.
When will I be notified of my timeshare week?
As a service to our owners, Allegiant Management, LLC will send out a reminder letter 4 weeks before your arrival. If you have banked with an exchange company or put your week on rental, you should not receive a letter.
How do I exchange my week?
Twin Rivers is affiliated with Interval International (II) for domestic and international trades. Red weeks are 1-15, 24-39, and 48-52, yellow weeks are 16, 21-23, and 46-47, and green weeks are 17-20 and 40-45. Contact II for additional information at 800-843-8843 or on-line at www.interval-intl.com.
How do I trade internally?
Free internal trades are now available among the four other timeshare properties managed by Allegiant Management, LLC. Visit your website www.twinrivers.org for more information. You can also request letters be sent to the owners of one week of which you choose to trade for your week. A service fee of $100 is payable to Allegiant Management, LLC. Contact Debbie at 970-726-5701x232.
What phone services are available in the unit?
Long distance phone service is by calling card or collect. No credit cards will be accepted. There is no charge for local calls within Grand County.
Twin Rivers Interval Owners Association
P.O. Box 3123 Winter Park, CO. 80482
PH: 970-726-8822 FAX: 970-726-5949
Email: smcnamara [at] allegiantmgmt.com
© Copyright 2005-2007, Twin Rivers Interval Owners Association, All rights reserved. |
